Standard 1

Systems for quality training and assessment

The RTO has systems in place to plan for and provide quality training and assessment across all of its operations.

1. The RTO must keep written policies and procedures for ensuring quality training and assessment consistent with its scope of registration and scale of operations.
2. The Chief Executive must ensure that the policies and procedures are circulated, understood and implemented consistently throughout the RTO.

1. ensure that the RTO complies with the Standards for Registered Training Organisations across all of its operations and in all of its training/assessment activities, including those undertaken by other persons or bodies on its behalf;
2. ensure that the RTO provides for examination of documentation and reasonable access to all areas, records (including internal audit reports) and staff as required by the registering body for the purposes of audit;
3. report to the Chief Executive on the RTOs compliance with the Standards for Registered Training Organisations, for review and as a basis for improvement;
4. apply to the State or Territory registering body that has registered it for any extension to scope of registration;
5. provide details, upon the request of the State or Territory registering body that has registered it, of all operations within its scope of registration including operations in other States or Territories and outside Australia;
6. advise the State or Territory registering body that has registered it:
   a.   within 21 calendar days of commencing delivery and or assessment outside the state or territory of registration and/or,
   b.   within 3 months of ceasing delivery and/or assessment in a location outside the state or territory of registration;
7. provide the State or Territory registering body that has registered it with accurate and timely information regarding registration and compliance (including major changes to the RTOs system or staffing profile, relocation of the RTO, financial difficulties and transfer of client records).

1. The RTO must have an organisational chart and duty statements or terms of reference that show the lines of authority in the RTO, the responsibilities and allocation of functions.
2. The organisational chart and duty statements must set out the role that each staff member of the RTO has in implementing and maintaining the RTOs training and/or assessment system.

1. The RTO must conduct an internal audit across all of its operations relating to its compliance with these Standards and the policies and procedures mentioned in Standard 1.1(a) at least annually.
2. The RTOs Chief Executive must review the RTOs compliance with these Standards at least annually.

1. each complaint and its outcome is recorded in writing;
2. each appeal is heard by an independent person or panel; and
3. each appellant:
   1. has an opportunity to formally present his or her case; and
   2. is given a written statement of the appeal outcomes, including reasons for the decision.
4. the RTO should act upon the subject of any complaint found to be substantiated.

1. The RTO must have, and comply with, a written agreement with each organisation that provides training and/or assessment on behalf of the RTO.
2. The agreement must specify how each party to the agreement will discharge its responsibilities for compliance with all aspects of the Standards for Registered Training Organisations.
3. The RTO must maintain a register of all agreements made under Standard 1.6 (a) including, but not limited to:
   a.   the responsible from each person
   b.   the duration of the agreement
   c.   the qualifications or the units of competency to be delivered by the partner organisation

1. document and implement procedures to identify and manage risks concerned with compliance with the Standards for Registered Training Organisations; and
2. take corrective and preventative action in relation to failure to comply with the Standards for Registered Training Organisations and the RTOs quality system, policies or procedures.

1. The RTO must collect and analyse stakeholder and client feedback and satisfaction data on the services it provides as the basis for improvement; and
2. The RTO must use the information mentioned in Standard 1.9 (a) to review its policies and procedures.

1. acting on opportunities for improvement identified by any means; and
2. continuous improvement of its systems.