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Standard 6

Access and equity and client service

The RTO applies access and equity principles and provides timely and appropriate information, advice and support services which assist clients to identify and achieve their desired outcomes.

Standard 6.1

The RTO's policies and procedures must incorporate access and equity principles.

Standard 6.2
  1. The RTO must set out its access and equity policies in a code of practice or similar document.
  2. The RTO must ensure that copies of any instruments developed under Standard 6.1 are provided and adhered to by staff.
Standard 6.3

The RTO must provide clear information to each client, prior to enrolment, about:
  1. client selection, enrolment and induction/orientation procedures;
  2. course information, including content and vocational outcomes;
  3. fees and charges, including refund policy and exemptions (where applicable);
  4. provision for language, literacy and numeracy assistance;
  5. client support, including any external support the RTO has arranged for clients;
  6. flexible learning and assessment procedures;
  7. welfare and guidance services;
  8. appeals and complaints procedures;
  9. disciplinary procedures;
  10. staff responsibilities for access and equity as provided for in the RTO's Code of Practice or similar document; and
  11. Recognition of Prior Learning (RPL) arrangements and credit transfer.