Grievance / Appeals
The Australian Ski Patrol Association Inc (ASPA) is committed to achieving and maintaining an environment that is positive, productive and harmonious, where complaints, grievances and appeals are managed promptly, confidentially, impartially and fairly. More information is available from the Customer Complaints, Grievances and Appeals Policy.
Customer Complaints and Grievance Handling Policy
ASPA recognises that grievances and complaints do arise and has developed the Customer Complaints and Grievance Handling Policy and Procedure to assist and resolve them.
ASPA is committed to:
Complaints and Grievances Regarding Courses
In the event that you have a complaint or grievance whilst completing a course the following procedures should be followed:
The VP Education’s contact information is listed on your course receipt, is available from the Course Director and is listed on the course participant information sheet. The VP Education is usually in attendance at courses where you can make personal contact.
Complaints and Grievances Regarding Members
If your complaint or grievance is in relation to an ASPA member the following procedures should be followed:
Attachment one to this policy contains a current listing of the ASPA Executive including the names and contact details for the State Vice Presidents and the Senior Vice President.
Format of Complaint or Grievance
Initially your complaint or grievance can take a verbal form, however, if you wish to have the complaint addressed by the full executive committee you must put your complaint in writing.
Written complaints can be addressed to the Senior Vice President, State Vice President or to: Executive Officer
On receipt of a complaint the ASPA Executive will investigate your complaint or grievance in a professional manner with regard to punctuality of response, correctness of procedure and in line with ASPA principles, policies and procedures.
Continuous Improvement Program
A critical component of our ASPA’s Continuous Improvement Process is the reporting of improvement opportunities. Students are encouraged to use this mechanism to redress issues that are systemic in nature. These may include, but are not restricted to:
Your input in this continuous improvement area is welcome. Please complete a Corrective Action Record and forward it to the Vice President Education by either mail or email.
The Customer Complaints, Grievances and Appeals Policy document is available for download, printing and review.
Grievance / AppealsASPA2013-02-08T10:15:07+00:00